General Sales Conditions

1. Complaints and Returns

Complaints about delivered goods must be submitted in writing within eight (8) days after receipt. Returns of goods are not accepted without prior written consent. We reserve the right to accept returns only after consultation and if justified.

2. Payment

All deliveries must be paid in cash at the time of delivery in Hamme unless otherwise agreed in writing. No discount will be granted for cash payments. The option to pay with promissory notes does not affect the payment terms or conditions.

3. Order Confirmation and Deliveries

Orders are executed subject to availability and based on our capabilities. Deliveries not intended for resale or industrial purposes must be reported to us. If this is not done, we disclaim any liability.

4. Legal Tax Obligations

The taxes and duties applied are based on the customer’s declarations and are the customer’s responsibility to account for and pay.

5. Disputes and Competent Court

In case of a dispute, the court of Dendermonde shall have exclusive jurisdiction. However, we reserve the right to submit the case to the court of the customer’s domicile or business address.

6. Payment Terms and Interest for Late Payment

If our invoices are not paid within 30 days from the invoice date, the customer is automatically and without notice liable for a statutory interest of 2% per week from the due date.
In case of non-payment on the due date, a fixed damage amount of 15% of the outstanding invoice amount will be owed, with a minimum of €37.50. This is an agreed-upon compensation that the parties consider reasonable.

7. Ownership and Risk

The goods remain the property of Tiscotex until the full payment of the invoice is received. However, the risk of loss or damage to the goods passes to the customer upon delivery, regardless of the payment status.

8. Retention of Title and Resale

If the customer resells goods that belong to us, even after processing, they transfer all claims arising from the resale to us. This means that the customer must transfer all amounts owed from the resale of the goods to us.

9. Pledge and Guarantee

Goods in our possession, even if processed, remain pledged to us. These goods serve as collateral for the payment of costs related to executed operations, even for goods that have already been delivered.

10. Changes to Conditions

We reserve the right to change these sales conditions at any time. We advise you to consult these terms regularly to stay updated with the latest version.